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How Can We Help?
Questions about fire pits, patio furniture, gazebos, or an existing order? Owned and operated by Bluebird Backyard, we are happy to help.
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Available weekdays during business hours
Frequently Asked Questions
How long will it take to receive my order?
Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. That means total delivery is usually 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow along.
Do you offer free shipping on patio furniture and fire pits?
We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on your destination and package size. Please see our Shipping Policy for full details.
What is your return policy for outdoor furniture?
We want you to love your backyard setup. If something does not work out, please contact our team within the return window listed on our Returns page. We will walk you through the process and help make it as simple as possible.
Can I exchange an item for a different size or style?
Exchanges depend on availability of the item you are looking for. Send us an email or give us a call and we will check stock for you. If the item is in stock, we will coordinate the swap to get the right piece to your door as quickly as we can.
How do I choose the right fire pit or patio set for my space?
Consider the size of your patio, deck, or yard and how many people you typically want to seat. Our product descriptions include dimensions and seating capacity to help narrow things down. If you are still unsure, send us a message with your space details and we will offer a recommendation.
Are your gazebos and pergolas weather-resistant?
Our gazebos and pergolas are designed for outdoor use and built with materials suited for a range of weather conditions. Each product listing includes specific material details and care recommendations. We always suggest checking those notes for the best long-term results in your climate.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Quick Responses
We aim to answer every email and message within one business day so you are never left waiting.
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Your payment and personal information are protected with industry-standard encryption at every step.
Free Shipping
Most orders ship free within the Continental U.S. with tracking included on every shipment.
Hassle-Free Returns
If something is not right, our team will walk you through a straightforward return or exchange process.
